Even in an industry all about information, there is still a lot that’s not being said. With all of the computers and technology available to us now, it has become more critical to understand what makes people act and feel the way they do. Though we have more information available to us through the internet, we still need to access what cannot be replicated by computers or technology – human feelings, biases, and motivations.

From growing up in a tech-forward household to working in San Francisco during the dot com explosion, technology has always been a point of interest for Caryn Harbour. Her ability to disarm and engage IT and business professionals comes from a deep-seated respect for what they know and do, and an honest desire to learn what motivates them.